Communications

Please disregard the cynicism. It's meant tongue-in-cheek.

MoiRandall's (a sole-proprietorship registered with the Arizona Department of Revenue and the City of Phoenix) is a "Doing Business As" name for Randall Whitlock.

You are dealing with a real person here, not a faceless corporation. Business is done by the proprietor in his home, not by an unidentified factory in some far-away place without labor laws.

After much consideration, I have chosen no longer to publish my telephone number. Hardly anyone was using it and almost all the voicemails are robot spam. Please contact me by e-mail via randwhit@moirandalls.com. 

Placing Orders

Please send written orders, inquiries and payments to my mailbox: MOIRANDALL'S, PO BOX 39504, PHOENIX AZ 85069-9504, USA. Questions and requests for digital catalogs can be sent e-mail via randwhit@moirandalls.com

Orders will not be shipped until payment is received (I've been burned before).

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Payment

All prices are quoted in US dollars and payment must be in this form of currency. Money Orders are best. Personal Checks are okay. An acceptable personal check must be bank-imprinted with the signer's legal name and an accurate mailing address. Please write in your phone number and driver's license number, just in case.

Believe it or not, someone once tried to pay with a check bearing nothing but their "persona" name in a medieval society! Persona names are fun, but they're not suitable for business contracts.

Since MoiRandall's is just my "doing business as" name (yes, a persona name), checks and money orders should be written to "Randall Whitlock".

Sending cash through the mail is not recommended. I assume no responsibility.

I am not set up for credit cards, online checks, or electronic transfer of funds. I've looked at several options and they are more complicated than I wish to deal with. Gold would be nice.

Some of the Randwulf's publications are available from my friends at Patterns of Time. They are much better at the nuts and bolts of e-commerce. Patterns of Time is an Amazon.com partner, so you can search Amazon.com for "Moirandall" without the "s."

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Shipping

USPS shipping is included in the quoted prices for addresses within the United States. For orders weighing less than 12 ounces I'll upgrade shipping to first class or Priority Mail. For orders sent to Canada or Mexico, please add four dollars per pattern or book to cover the extra postage. Please ask for a quote on shipping charges if the order is to be sent overseas. The bank fees get complicated.

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Wholesale

The Randwulf's line of sewing patterns and books is available wholesale at a substantial discount to qualified merchants and nonprofit organizations. Please inquire. From wholesale customers, I require a minimum order of ten or more publications (any combination) and request verification of the sales tax status of the organization.

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Quality Guarantee and Limits of Liability

MoiRandall's garments are guaranteed against defects in material or workmanship. Should a defect be found, please return the garment to me for repair or refund within 90 days of purchase.

I am not responsible for after-the-sale damage to garments that results from normal wear, accidents, improper care, or improper cleaning by the customer. If you put satin or velvet in a washing machine, it's your own problem. If you wash bright colors in hot water or harsh detergent, you get what you deserve. Guarantee is void if the garment has been altered since I cannot speak for the workmanship of others.

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Making Copies

If you have a paper or digital copy of the MoiRandall's catalog, please make copies for your friends. I only ask that the catalog be copied whole (with all copyright information) and that you don't charge money above your copy costs for the favor.

Individual illustrations from the MoiRandall's catalog and web page may be reproduced only by authorized resellers of Randwulf's patterns for use in their advertising. Contact me for clean, higher-resolution copies of these images.

Except for the specific waivers described above, copyright for the words and images in the MoiRandall's Catalog, Patterns, and Web Pages belongs to Randall Whitlock or is used by special permission of other publishers for the resale of their products. This catalog is part of how the Whitlock family makes its living and is not intended to be anyone's clip-art gallery. Just because an image comes up in a Google search does not mean it is in the public domain.

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What I Won't Do

There are some things that are outside of my skill set or go against my ethics. These include the following:

I do not maintain or sell a mailing list! You will not receive junk mail, advertising e-mail, or junk phone calls by doing business with me. Fie on those who sell mailing lists to spammers! On the downside, I'm not set up to automatically send out catalog updates or product announcements. Please keep checking this web site for changes.

All garments require time to make, especially if they are to be done correctly. I expect a reasonable amount of time to complete a project and will not accept short-deadline commissions. Stress is contagious. Don't give me yours.

I do not make media re-creations for sale. If you want a Star Trek uniform, Superman costume, or Queen Amidala's court gown, you will do better to go through the media company's authorized vendors. These companies have access to the special materials needed for these costumes. I will not deliberately jump someone else's copyright, patent, or trademark.

A part-time craftsman is no substitute for a good library. I can make suggestions, but you should expect to do your own research on historical clothing.

My skills are oriented toward basic sewing and pattern drafting. If you are looking for jewelry, armor, leatherwork, corsetry, props, makeup, or theatrical sculpture, please consult one of the other crafters listed on my links page or e-mail me for suggestions.

Protect yourself against Fraud.

I've been doing business online for more than 30 years now. High-tech con artists have developed many ways to take advantage of people and all of them have been tried on me at one time or another. Here are a few examples:

Viruses. For sick and twisted reasons I do not understand, some people have written programs designed to harm your computer and its files. These are sometimes called viruses, worms, or trojan horses. These are often sent as files attached to e-mails. I will not send you an e-mail with a file attachment unless you ask me to. Do not open a file attachment you were not expecting. Use virus-checking software to test every file before you open it.

Spoofing. This trick makes an e-mail appear to come from a different address. Spoofing is often used to spread viruses. Unfortunately, spammers spoof my domain name of "moirandalls.com." As of this writing, real e-mails from me do not bear the moirandalls.com domain name. If you receive a moirandalls.com e-mail, it is a fake. Do not open it.

Phishing. These are scams which try to trick you into revealing personal information, such as your bank account or credit card numbers. Since I do not accept credit cards or online payment, I have no reason to ask for this sort of information. Do not give personal financial information to someone you do not know.

419 Scams. These are insincere offers to buy wholesale. There are many variations. Usually the scammer will tell me he wants to buy my products if I ship them to a foreign country and will accept credit cards. The offers are usually very generic, with a message that does not address my company by name or mention what kind of goods I sell. The 419 scam message almost everyone has received involves a deposed government/corporate official or his widow who wants to use your bank account to smuggle money out of the country. They're called "419" in honor of the portion of the Nigerian penal code that makes these scams just as illegal there as in the rest of the world.

Insincere Link Exchanges. These are probably not really meant as fraud, but can be astoundingly clueless. I receive several e-mail requests every month to add a web site to my links page in exchange for a back-link on the other page. Far too many of these are obviously composed automatically from a mailing list generated by someone who does not understand the nature of my site. (High-tech sneakers and the latest designer sunglasses are not really proper accessories for the medieval/renaissance reenactor.) One common variation involves someone pretending to be a teacher promoting their young students' first web page writing project and promising the class a pizza party. If you want a link for your company, please address me by name and write out a message that convinces me you've actually read some of the content on MoiRandalls.com. Anything else will be spam-foldered. Don't lie to me about the back-link already being in place.

Naturally, I do everything I can to protect myself from viruses and online fraud. I will not open an e-mail unless its subject line makes some kind of sense. I will not open a file attachment unless the body of the message explains what is in the file and why it is meant for me specifically. Most of the phishing scam messages I receive are very generic and fail to convince me the sender has any idea who I am. When you write me an e-mail, please take care in its composition. I won't read anything with a blank subject site or something hopelessly generic, like "Hello."

Greetings Page updated June 10, 2023. All individual items for sale on these pages are current.